FAQ – ModelLand

FAQ

GENERAL/MISC.

What is ModelLand? What can I do here?

At ModelLand, you can expect to live the ultimate modeling fantasy. ModelLand is a first of its kind, story-driven attraction that features fashion AND beauty, photoshoots AND runways, shopping AND theater, and most importantly, YOU. You’ll leave with your own ModelLand digital lookbook made up of photos taken with our pro cameras throughout the attraction. Visit Model-land.com for more information. You can also buy tickets by clicking HERE

 

What are the different ticket types/memberships available?                         GENERAL ACCESS 1- Day Ticket

$39: Ages 3-12 CHILD

$59: 13+ ADULT

*If you are under 13, you must be accompanied by someone over the age of 18               

           

FANTASCENE Photoshoot 1-Day Ticket 

$549: FANTASCENE Photoshoot (Ages 13+ ONLY)

*If you are between the ages of 13-15, you must be accompanied by a companion that is 18 years or older. Children under 12 are not allowed. 

*Be on the lookout for our age appropriate special events for the 12 years old and under set. 

 

MEMBERSHIPS:

GENERAL ACCESS Memberships                               

$198: New Face Model Squad (4 GENERAL ACCESS visits + more. See details here)
$590: Runway Model Squad (12 GENERAL ACCESS visits + more. See details here)

FANTASCENE Photoshoot Memberships

$1,650: Beauty Model Squad (4 FANTASCENE tickets, GENERAL ACCESS + more. See details here

$5,490: Couture Model Squad (12 FANTASCENE tickets, GENERAL ACCESS + more. See details here

                                   

For the ultimate FIRST CLASS Photoshoot:

-Call us at 424-330-2404

-Select option 1

-Ask about the “FANTASCENE DREAM”!

 

Is ModelLand a modeling agency?

No, but the thought of having an agency one day sounds interesting. A place that represents all types of unique beauties. 

Hmmmmm…

 

Will I get to meet Tyra? (!)

Our founder and chief creative, Tyra Banks, is dedicated to making ModelLand the most amazing experience for all guests. One never knows where she may appear so keep your Smize out for special appearances, events, and contests that may get you an exclusive chance to experience ModelLand with Tyra herself.

 

I want to work at ModelLand. How do I apply?

We are always looking for the phiercest team members at ModelLand. If you are interested in working with us, click HERE to apply for available positions.

 

Do you offer group discounts?

ModelLand is ready to welcome your whole crew! Please email the ModelLand Customer Care Squad to book groups of 12 or more at helpme@model-land.com

 

Does ModelLand offer gift certificates and/or cards?

Yes! Gift certificates are available for our GENERAL ACCESS, FANTASCENE Photoshoot and FANTASCENE DREAM ticket options! We also have gift cards available for our exclusive ModelLand retail items. Click HERE to discover our gift options! 

 

Is ModelLand for pro-models only?

Absolutely not! ModelLand is for everyone. While our founder has catwalked for decades in clothing made by the world’s finest designers, ModelLand is NOT a place designated for professionals only. (Though the fab photos our cameras snap of you may have you feeling like a pro).

 

I want to be a model! Will ModelLand help me?

Everybody that comes to ModelLand is automatically in the running to be discovered by us! Our onsite team of scouts is constantly scanning our location for beauties of all sizes, ages, shades and shapes. From toddlers to grandparent squads, six packs to dad bods, teens, moms and beyond, we want YOU! So remember: At ModelLand, EVERY hallway is a runway, even when you think no one is watching!

 

Is ModelLand a theme park?

Not quite. We do not have any rides (yet!) but we will have ever-changing themes!

 

Where is ModelLand located?

ModelLand is located in sunny Santa Monica, California; a runway walk away from the iconic Santa Monica Pier and just a few miles from Inglewood, where our founder, Tyra and our heroine, Tookie are from. 

 

We are located in Santa Monica Place. 

ModelLand’s address is: 

395 Santa Monica Place #142

Santa Monica CA 90401

 

What are ModelLand’s hours?

Click HERE for our current call times, and to book your journey today!

 

Where is the best place to park my car? 

Public Parking: 

There are 8 parking garages in Santa Monica Place, where ModelLand is located. 

The garage closest to ModelLand is: 320 Broadway, Santa Monica, CA 90401 (accessible via 4th Street). 

*First 90min are free

Valet: Santa Monica Place offers Valet parking on 2nd street, between Colorado and Broadway Ave.

*Please note that ModelLand does not offer parking validation for GENERAL ACCESS. Validation is offered for FANTASCENE GUESTS. 

What do I do if I have a group?

ModelLand is ready to welcome your whole crew! Please email the ModelLand Customer Care Squad to book groups of 12 or more at helpme@model-land.com

 

GENERAL ACCESS: THE DAY OF

What’s the best way to get to ModelLand?

ModelLand is located at 395 Santa Monica Place, Santa Monica CA 

(right next to Bloomingdales in the Santa Monica Place shopping center).

 

We are easily accessible via car, rideshare or public transportation.

 

Public Parking: 

There are 8 parking garages in Santa Monica Place shopping center. 

The garage closest to ModelLand is: 320 Broadway, Santa Monica, CA 90401 (accessible via 4th Street). 

*First 90min are free

Valet: Santa Monica Place offers Valet parking on 2nd street, between Colorado and Broadway Ave.

Rideshare: If you are using a rideshare App, the best address to use is 395 Santa Monica Place, Santa Monica CA. You can then access ModelLand via 4th street. 

Bus: Santa Monica Place is also readily accessible via many other Big Blue Bus routes. Get the full online schedule and route information HERE.

Expo: ModelLand is also walking distance from the Light Rail Expo line and the B720, R10 and R3 bus. 

We are the last stop on that line!

*Please note that ModelLand does not offer parking validation for GENERAL ACCESS.

SPECIAL EVENTS

Who do I contact for large group bookings for special events?

We are all about events and would love to host yours. From big corporate soirées or team building (instead of trust falls, just trust we will have your team looking amazing), to fashion forward massive birthdays, to your bachelorette party or wedding day (your processional walk would be a runway sashay, of course) to every kind of event in between, we can provide a venue unlike any other. Please contact our ModelLand Customer Care Squad at helpme@model-land.com 

 

GENERAL ACCESS: TICKETS

What do I get with a GENERAL ACCESS ticket?

Click HERE to see all the great things that come with a GENERAL ACCESS ticket. 

 

Yikes. I booked the wrong time! Can I change it?

To change your ticketed time or the date of your ticket(s), please log into our ticketing portal here

 

My friends are going at a different time than me! Can I change my ticket time to match theirs?

To change your ticketed time or the date of your ticket(s), please log into our ticketing portal here

 

I can no longer attend at my booked time/date. Can I change it?

To change your ticketed time or the date of your ticket(s), please log into our ticketing portal here

 

I can no longer attend. Can I get a refund?

All sales are final, so we do not offer refunds for ticket purchases. However, to change your ticketed time or the date of your ticket(s), please log into our ticketing portal here

 

I can no longer attend. Can I give my ticket to a friend?

Unfortunately, we do not offer ticket transfers at this time. 

However, you can place your ticket up for resale by logging into our ticketing portal, selecting your ticket and clicking on the 'Sell Ticket' button. If you need further assistance, please email helpme@model-land.com

 

Does the name on the ticket matter, or can it be used by whomever has it?
In order to access ModelLand, a valid ID needs to be presented that matches the name on the ticket(s). To protect our guests from fraud, there are no exceptions. 

 

Can someone with a GENERAL ACCESS ticket attend the attraction with someone who has a FANTASCENE Photoshoot ticket? 

The FANTASCENE Photoshoot lasts approximately 2  ½ hours. So, we recommended you use your best judgement!

 

NEW FACE and RUNWAY MODEL SQUAD

What do I get with my NEW FACE MODEL SQUAD/RUNWAY MODEL SQUAD Membership?

For details about our Membership Packages, click HERE. 

 

With my NEW FACE MODEL SQUAD/RUNWAY MODEL SQUAD Membership, can I bring a friend to each visit?

Your NEW FACE MODEL SQUAD/RUNWAY MODEL SQUAD membership includes one companion ticket, which can only be used once. This companion pass must be booked at the same time as the membership owner’s ticketed time and cannot be booked for a separate date/time. You must be present with your guest.

 

For assistance with all Membership questions, please contact our ModelLand Customer Care Squad at helpme@model-land.com

 

Does the ModelLand membership companion pass include everything that the GENERAL ACCESS ticket does? 

Yes! Though, we must say, ModelLand is designed in such a way that everyone will have a different experience, including your guest. 

 

I’ve already purchased a ticket and now I can see there is a membership program! Can I get a membership instead?

Yes, we are so excited to invite you into our squad! Contact us at helpme@model-land.com for further assistance.

 

FANTASCENE PHOTOSHOOT FAQ 

What do I get with a FANTASCENE Photoshoot Ticket?

Click HERE to see how Tyra’s team of fashion and beauty experts transform you into the fantasy version of yourself. 

 

What is the minimum age to have a FANTASCENE Photoshoot? 

FANTASCENE Photo Shoot (Ages 13+ ONLY)

*If you are between the ages of 13-15, you must be accompanied by a companion 18 years or older. Children 12 and under are not allowed. 

 

What do I get with the BEAUTY MODEL SQUAD/COUTURE MODEL SQUAD Membership options?

Want to be the fantasy version of yourself again and again? Click HERE

 

How long will my FANTASCENE Photoshoot be?

Approximately 2.5 hours.  

 

2.5 hours for your FANTASCENE Photoshoot, followed by approximately 60-90 minutes for your GENERAL ACCESS journey. 

 

The great thing is you’ll have had your hair and makeup professionally done, so your GENERAL ACCESS photos will be SuperSmized!



Can I bring a friend to hang out and watch my FANTASCENE Photoshoot?

Our exclusive grand lounge only accommodates ticket holders. Additional guests can book a FANTASCENE Photoshoot at the same ticket time as you, however you both will have custom experiences tailored to YOU. 

 

If  I book a FANTASCENE ticket at the same time as my friend, can we take photos together? 

Yes, you can share your photo studio session with one friend.  

 

Is there an age requirement for the FANTASCENE Photoshoot?

Yes - you must be 13+ to experience a FANTASCENE Photoshoot. Children 12 and under are not allowed. Be on the lookout for our age appropriate special events for the 12 years old and under set. 

 

Can I bring my child with me to The FANTASCENE?

Children 12 and under are not allowed. Be on the lookout for our age appropriate special events for the 12 years old and under set. 

 

If I want my 13-15 year old to have a FANTASCENE Photoshoot, can I come to observe? 

Our exclusive grand lounge only accommodates ticket holders. Additional guests can book a FANTASCENE Photoshoot at the same ticket time as you, however you both will have custom experiences tailored to YOU.