Q: In light of the Coronavirus/COVID-19, will ModelLand open as scheduled?
A: No, based on the recommendations and guidance of federal, state, and local government officials, and of experts from the WHO and other organizations, we have decided to postpone the opening of ModelLand until we determine a new date that is safe and appropriate.
Q: Will ModelLand open in the future?
A: Yes, we will be opening as soon as deemed safe and appropriate to welcome all of our guests.
Q: When will the new opening be?
A: We don’t know yet, but we will continue to monitor the situation until we have clear guidance from federal, state, and local government officials, as well as the experts from the WHO informing everyone that it is safe to gather at scale once again. We will keep fans and followers posted as we learn.
Q: What will happen to existing tickets that are for dates that fall within the now closed period?
A: Existing reservations will remain valid for the same type of ticket on a to-be-determined future date. Guests unable to attend in the future can choose a refund.
Q: How do I get a refund for my tickets?
A: To receive a refund, log into your Ticket Fairy account at https://www.model-land.com/pages/orders. Click on 'Details' on your ModelLand order. Select 'Refund' next to each ticket you wish to refund. If you have any specific questions or concerns, please feel free to contact firstname.lastname@example.org
Q: How long will my refund take?
A: Refunds take approximately 7 working days to show in your account (this time is dependent on how long it takes your bank/credit card company to action the refund).